Bezuidenhoutseweg 53 - 2594 AC - Den Haag

+31 (0)70 381 49 01

Do you have a question or comment?

We are happy to help you. Check whether your question is listed here or use the form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!

Can I change or cancel my booking?

The cancellation policy for your booking varies based on the selected room rate.

Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.

Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.

Please note the following important details:

Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.

No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.

If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.

Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.

Where can I park?

The hotel does not have its own parking garage, but right next to the hotel is the Q-Park New Babylon public parking garage. As a hotel guest, you can reserve a parking space in advance. Take advantage of the special parking rate of €27.00 per 24 hours. Reserve your parking space here.

What are the check-in and check-out times at Babylon Hotel The Hague?

Check-in at Babylon Hotel The Hague is from 15:00, and check-out is until 12:00.

Can I get a late check-out?

Extend your stay with late check-outs, subject to availability and a nominal fee. For details, enquire at the hotel.

Can I arrive earlier than the check-in time of 15:00?

Of course, you are very welcome. Only we cannot guarantee that your room will be available before 15:00. Leave your luggage with us in any case and go enjoy the city or visit one of the many attractions in The Hague. 

Is the hotel wheelchair friendly?

All floors in the hotel can be reached by lift. On the fourth floor we have a junior suite suitable for disabled guests. The features are;

  • A widened entrance so you can enter the room with a wheelchair/scooter.
  • The bathroom has only a shower and no bath and shower combination.
  • There are extra handles on the walls in the bathroom for better grip.
  • The door opens automatically with a special button on the outside and inside of the room. 

Please contact us for availability and reservations. 

Can I pay safely online?

You pay securely with credit card or IDEAL via our secure payment link when making your booking online.

May I bring my pet along to the hotel?

Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.

Can I dine at the hotel?

Yes you can. At The Living Room you can enjoy a delicious and honest breakfast, lunch or dinner in quiet and private surroundings. 

Is there free Wi-Fi available in the hotel?

Wi-Fi is available free of charge, you can select the “Babylon Hotel Den Haag” network and then you have to accept the terms and conditions for safe use. 

Until what time is the hotel open?

The hotel is open 24 hours a day. From 23:00 we lock the door, but feel free to ring the bell and the night porter will let you in. 

Can I rent a bicycle at Babylon Hotel The Hague?

Discover the beautiful surroundings of The Hague by bike. You can hire a bicycle with us. Ask at reception for availability and prices.

Can I buy day tickets at the hotel for the HTM public transport network to the city centre/Scheveningen etc.?

Yes certainly, we sell these tickets at the hotel reception. 

As of what age can I make a hotel reservation?

Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian. 

Can I book several rooms at once?

Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.