Do you have a question or comment?We are happy to help you. Check whether your question is listed here or use the form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!
- Where can I park?
The hotel does not have its own parking garage, but right next to the hotel is the Q-Park New Babylon public parking garage.
- Can I arrive earlier than the check-in time of 15:00?
Of course, you are very welcome. Only we cannot guarantee that your room will be available before 15:00. Leave your luggage with us in any case and go enjoy the city or visit one of the many attractions in The Hague.
- Can I pay safely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Is there free Wi-Fi available in the hotel?
Wi-Fi is available free of charge, you can select the “Babylon Hotel Den Haag” network and then you have to accept the terms and conditions for safe use.
- Until what time is the hotel open?
The hotel is open 24 hours a day. From 23:00 we lock the door, but feel free to ring the bell and the night porter will let you in.
- Can I buy day tickets at the hotel for the HTM public transport network to the city centre/Scheveningen etc.?
Yes certainly, we sell these tickets at the hotel reception.
- As of what age can I make a hotel reservation?
Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Which measures is the hotel taking regarding COVID-19?
The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.